TERMS AND CONDITIONS OF USE
Introduction
These terms and conditions apply between you, the User of this Website (including any sub-domains, unless expressly excluded by their own terms and conditions), and Artisan Hair Academy Ltd, the owner and operator of this Website.
Please read these terms and conditions carefully, as they affect your legal rights. Your agreement to comply with and be bound by these terms and conditions is deemed to occur upon your first use of the Website. If you do not agree to be bound by these terms and conditions, you should stop using the Website immediately.
In these terms and conditions, User or Users means any third party that accesses the Website and is not either (i) employed by Artisan Hair Academy Ltd and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to Artisan Hair Academy Ltd and accessing the Website in connection with the provision of such
services.
You must be at least 18 years of age to use this Website. By using the Website and agreeing to these terms and conditions, you represent and warrant that you are at least 18 years of age.
Intellectual property and acceptable use
1. All Content included on the Website, unless uploaded by Users, is the property of Artisan Hair Academy Ltd, our affiliates or other relevant third parties. In these terms and conditions, Content means any text, graphics, images, audio, video, software, data compilations, page layout, underlying code and software and any other form of information capable of being stored in a computer that appears on or forms part of this Website, including any such content uploaded by Users. By continuing to use the Website you acknowledge that such Content is protected by copyright, trademarks, database rights and other intellectual property rights. Nothing on this site shall be construed as granting, by implication, estoppel, or otherwise, any license or right to use any trademark, logo or service mark displayed on the site without the owner’s prior written permission.
2. You may, for your own personal, non-commercial use only, do the following: retrieve, display and view the Content on a computer screen
3. You must not otherwise reproduce, modify, copy, distribute or use for commercial purposes any Content without the
written permission of Artisan Hair Academy Ltd.
Prohibited use
4. You may not use the Website for any of the following purposes:
a. in any way which causes, or may cause, damage to the Website or interferes with any other person’s use or
enjoyment of the Website;
b. in any way which is harmful, unlawful, illegal, abusive, harassing, threatening or otherwise objectionable or in
breach of any applicable law, regulation, governmental order;
c. making, transmitting or storing electronic copies of Content protected by copyright without the permission of the
owner.
Registration
5. You must ensure that the details provided by you on registration or at any time are correct and complete.
6. You must inform us immediately of any changes to the information that you provide when registering by updating
your personal details to ensure we can communicate with you effectively.
7. We may suspend or cancel your registration with immediate effect for any reasonable purposes or if you breach these
terms and conditions.
8. You may cancel your registration at any time by informing us in writing to the address at the end of these terms and
conditions. If you do so, you must immediately stop using the Website. Cancellation or suspension of your registration
does not affect any statutory rights.
Password and security
9. When you register on this Website, you will be asked to create a password, which you should keep confidential and
not disclose or share with anyone.
10. If we have reason to believe that there is or is likely to be any misuse of the Website or breach of security, we may
require you to change your password or suspend your account.
Links to other websites
11. This Website may contain links to other sites. Unless expressly stated, these sites are not under the control of Artisan
Hair Academy Ltd or that of our affiliates.
12. We assume no responsibility for the content of such Websites and disclaim liability for any and all forms of loss or
damage arising out of the use of them.
13. The inclusion of a link to another site on this Website does not imply any endorsement of the sites themselves or of
those in control of them.
Privacy Policy and Cookies Policy
14. Use of the Website is also governed by our Privacy Policy and Cookies Policy, which are incorporated into these terms
and conditions by this reference. To view the Privacy Policy and Cookies Policy, please click on the following: www.
artisanhairacademy.com and www.artisanhairacademy.com.
Availability of the Website and disclaimers
15. Any online facilities, tools, services or information that Artisan Hair Academy Ltd makes available through the
Website (the Service) is provided “as is” and on an “as available” basis. We give no warranty that the Service will be
free of defects and/or faults. To the maximum extent permitted by the law, we provide no warranties (express or
implied) of fitness for a particular purpose, accuracy of information, compatibility and satisfactory quality. Artisan
Hair Academy Ltd is under no obligation to update information on the Website.
16. Whilst Artisan Hair Academy Ltd uses reasonable endeavours to ensure that the Website is secure and free of errors,
viruses and other malware, we give no warranty or guaranty in that regard and all Users take responsibility for their
own security, that of their personal details and their computers.
17. Artisan Hair Academy Ltd accepts no liability for any disruption or non-availability of the Website.
18. Artisan Hair Academy Ltd reserves the right to alter, suspend or discontinue any part (or the whole of) the Website
including, but not limited to, any products and/or services available. These terms and conditions shall continue to apply
to any modified version of the Website unless it is expressly stated otherwise.
Limitation of liability
19. Nothing in these terms and conditions will: (a) limit or exclude our or your liability for death or personal injury
resulting from our or your negligence, as applicable; (b) limit or exclude our or your liability for fraud or fraudulent
misrepresentation; or (c) limit or exclude any of our or your liabilities in any way that is not permitted under applicable
law.
20. To the extent that the Website and Content are provided free of charge, we will not be liable to you for any loss or
damage of any kind.
21. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
22. To the maximum extent permitted by law, Artisan Hair Academy Ltd accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or
commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.
General
23. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our
rights under these terms and conditions where we reasonably believe your rights will not be affected.
24. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from
the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then
current version.
25. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement
between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that
might have taken place in relation to the terms and conditions.
26. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will
have any right to enforce or rely on any provision of these terms and conditions.
27. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is
invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted,
and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a
waiver of that, or any other, right or remedy.
29. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes
arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction
of the English and Welsh courts.
Artisan Hair Academy Ltd details
30. Artisan Hair Academy Ltd is a company incorporated in England and Wales with registered number 13204847 whose
registered address is 23 Victoria Street Holmfirth, HD9 7DF United Kingdom, and it operates the Website www.artisanhairacademy.com.
You can contact Artisan Hair Academy Ltd by email on info@artisanhairacademy.com.
Attribution
31. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).
Consumer Rights – Hair Guarantee
We provide an automatic guarantee with our hair when you purchase the full aftercare range at the same time as your hair, and if your hair was fitted by a qualified professional. You must contact us within 180 days of purchase to report the fault or defect.
Aftercare
We can only open a returns ticket for anyone who has followed the aftercare advice in full. This includes the following:
- Wash the hair once or twice a week. This allows your natural oils to keep your hair healthy, as well as reducing the amount of heat used when styling. Always use the Artisan aftercare range.Â
- Wear a silk bonnet or use a silk pillowcase to stop any friction occurring, which can lead to hair breakage.
- It is not advisable to swim in chlorinated water or salt water as this can cause damage.
- Brush the hair before wetting, to ensure it’s tangle-free before you wash. When brushing, use one hand to secure the base, while you gentle brush, starting from the ends working up to the roots. Use a wild boar brush or another hair extension brush.
- Only wash your hair under the shower. The water must flow in the same direction as your hair. To shampoo & condition, work vertically using downward smoothing motions to form a lather.Â
- Do not colour or perm. Avoid using colour pigmented shampoos such as silver shampoo as this can penetrate the hair and quickly cause discoloration.
- Protect hair from UV Rays where possible by covering and avoid contact with sunscreen residue as both can cause discoloration or fading.Â
- You must attend maintenance appointments for re-application. This is so that your technician can keep your hair and scalp in good condition.
- Love your beautiful hair. We searched globally to select the best quality hair and brought it to you with love ♡!Â
In rare cases that all aftercare has been followed and there is found to be a problem with the hair, you must complete the following steps:
- Contact customer support at info@artisanhairacademy.com using the words ‘Report a problem’ as your subject.
- Upload your name and order number.
- Upload images of the hair.
- Explain the details of the hair problem you are experiencing.
- This will be reviewed within 48 hours of receiving your request.
- You will be asked to remove and return all of the hair to the address included within the email.
All of our hair is protected with batch numbers so that we can identify the source as it is linked to each sale.
Once received, we send your hair to our factory with the details of the problem and the batch number. The hair goes through an investigative process to identify the problem.
If their is found to be a manufacturers fault, we will, at our discretion, offer to repair, replace or refund the hair.
Refunds are made to the same card used for the purchase and include the cost of postage, or by credit note.
We cannot accept damages to hair caused by misuse. This includes: discoloration, tangling, shedding, caused by Chlorine, hard water, toning, any colouring, colour enhancing products, attempts to modify/fix, excessive heat, excessive sunlight exposure, extreme tension, incorrect application, and sunscreen product residue.