21. We will not be liable to you in respect of any losses arising out of events beyond our reasonable control.
22. To the maximum extent permitted by law, Artisan Hair Academy Ltd accepts no liability for any of the following:
any business losses, such as loss of profits, income, revenue, anticipated savings, business, contracts, goodwill or
commercial opportunities; loss or corruption of any data, database or software; any special, indirect or consequential loss or damage.
General
23. You may not transfer any of your rights under these terms and conditions to any other person. We may transfer our
rights under these terms and conditions where we reasonably believe your rights will not be affected.
24. These terms and conditions may be varied by us from time to time. Such revised terms will apply to the Website from
the date of publication. Users should check the terms and conditions regularly to ensure familiarity with the then
current version.
25. These terms and conditions together with the Privacy Policy and Cookies Policy contain the whole agreement
between the parties relating to its subject matter and supersede all prior discussions, arrangements or agreements that
might have taken place in relation to the terms and conditions.
26. The Contracts (Rights of Third Parties) Act 1999 shall not apply to these terms and conditions and no third party will
have any right to enforce or rely on any provision of these terms and conditions.
27. If any court or competent authority finds that any provision of these terms and conditions (or part of any provision) is
invalid, illegal or unenforceable, that provision or part-provision will, to the extent required, be deemed to be deleted,
and the validity and enforceability of the other provisions of these terms and conditions will not be affected.
28. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a
waiver of that, or any other, right or remedy.
29. This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes
arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction
of the English and Welsh courts.
Artisan Hair Academy Ltd details
30. Artisan Hair Academy Ltd is a company incorporated in England and Wales with registered number 13204847 whose
registered address is 23 Victoria Street Holmfirth, HD9 7DF United Kingdom, and it operates the Website www.artisanhairacademy.com.
You can contact Artisan Hair Academy Ltd by email on info@artisanhairacademy.com.
Attribution
31. These terms and conditions were created using a document from Rocket Lawyer (https://www.rocketlawyer.co.uk).
Consumer Rights – Hair Guarantee
We provide an automatic guarantee with our hair when you purchase the full aftercare range at the same time as your hair, and if your hair was fitted by a qualified professional. You must contact us within 180 days of purchase to report the fault or defect.
Aftercare
We can only open a returns ticket for anyone who has followed the aftercare advice in full. This includes the following:
- Wash the hair once or twice a week. This allows your natural oils to keep your hair healthy, as well as reducing the amount of heat used when styling. Always use the Artisan aftercare range.Â
- Wear a silk bonnet or use a silk pillowcase to stop any friction occurring, which can lead to hair breakage.
- It is not advisable to swim in chlorinated water or salt water as this can cause damage.
- Brush the hair before wetting, to ensure it’s tangle-free before you wash. When brushing, use one hand to secure the base, while you gentle brush, starting from the ends working up to the roots. Use a wild boar brush or another hair extension brush.
- Only wash your hair under the shower. The water must flow in the same direction as your hair. To shampoo & condition, work vertically using downward smoothing motions to form a lather.Â
- Do not colour or perm. Avoid using colour pigmented shampoos such as silver shampoo as this can penetrate the hair and quickly cause discoloration.
- Protect hair from UV Rays where possible by covering and avoid contact with sunscreen residue as both can cause discoloration or fading.Â
- You must attend maintenance appointments for re-application. This is so that your technician can keep your hair and scalp in good condition.
- Love your beautiful hair. We searched globally to select the best quality hair and brought it to you with love ♡!Â
In rare cases that all aftercare has been followed and there is found to be a problem with the hair, you must complete the following steps:
- Contact customer support at info@artisanhairacademy.com using the words ‘Report a problem’ as your subject.
- Upload your name and order number.
- Upload images of the hair.
- Explain the details of the hair problem you are experiencing.
- This will be reviewed within 48 hours of receiving your request.
- You will be asked to remove and return all of the hair to the address included within the email.
All of our hair is protected with batch numbers so that we can identify the source as it is linked to each sale.
Once received, we send your hair to our factory with the details of the problem and the batch number. The hair goes through an investigative process to identify the problem.
If their is found to be a manufacturers fault, we will, at our discretion, offer to repair, replace or refund the hair.
Refunds are made to the same card used for the purchase and include the cost of postage, or by credit note.
We cannot accept damages to hair caused by misuse. This includes: discoloration, tangling, shedding, caused by Chlorine, hard water, toning, any colouring, colour enhancing products, attempts to modify/fix, excessive heat, excessive sunlight exposure, extreme tension, incorrect application, and sunscreen product residue.
